Complaints procedure

Are you unhappy with our service? We're sorry to hear that! We'd like to get in touch to see if we can resolve your complaint together.

Our complaints procedure works as follows:

Submit your complaint via the button below. Be sure to include the email address you have registered with us. You will receive an email confirmation of your complaint.

We aim to contact you within 24 hours. If your complaint is complex, it may take a bit longer. In such cases, we will inform you that we require more time.

We will do everything within our power to find a suitable solution for your complaint.

If you feel your complaint has not been adequately addressed, you can find information about alternative dispute resolution on the European Commission's online dispute resolution platform.